Sr Control Analyst-Prgm Post Required in Citi Bank- Mexico

Job ID: 17009753
Citi Bank
Mexico, USA

Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

Name of the Post: Sr Control Analyst-Prgm
Primary Location: Mexico
Education: Bachelor’s Degree
Job Function: Compliance and Control
Schedule: Full-time
Shift: Day Job


  • Be fully knowledgeable in all corporate policies and procedures related to issues management as well as risk discipline, problem solving and project planning methodologies to provide Issues Management Subject Matter Expertise within the managed Business
  • Drive Issue Owners and CAP Owners through the end-to-end issue lifecycle, fostering adherence to corporate policies, standards and procedures
  • Foster prompt escalation when issues are identified and is responsible for capturing issues in iCAPS as soon as they are identified and achieving data integrity standards
  • Lead Issue Owners and Stakeholders for accurate issue definition, effective root cause analysis, project planning that integrates all the work required and all predictable dependencies, and timely resolution avoiding re-targets for closure
  • Support Issue Owners and CAP Owners to meet all Quality Assurance and Independent Validation components
  • Support Issue Owners and CAP Owners to process Re-target requests and approvals
  • Monitor entitlements for iCAPS and make sure that only the appropriate users within the managed Business have the right entitlements
  • Manage the Corrective Action Plans portfolio owned by the managed Business to distribute the workload as per the installed capacity, prioritizing the resolution of critical issues, based on issue severity rating and/or Business priorities
  • Serve as support to the business to manage interactions between the managed Business and Internal Audit, Compliance Testing, and other assessment entities for issues management related matters


  • Goal-oriented thinker
  • Strong ability to understand problems and focus on root cause analysis
  • Strong interpersonal skills – including teamwork and organizational skills
  • Strong written and verbal communication skills (English and Spanish)
  • Strong analytical skills and attention to detail and numbers
  • Ability to handle frustration, work under pressure with tight deadlines and unexpected requirements and priority changes
  • Demonstrates solid project management skills in relation to: project plan development, budget planning, dependencies identification, identify and manage stakeholders, oriented to deliverables
  • Ability to follow methodologies and have limited tolerance to deviations and exceptions


  • Proficiency in working with Excel, and Power Point presentations
  • Ability to effectively provide verbal and written communications (English and Spanish) regarding risks and issues to escalate to Stakeholders and Senior Management

Last Date: 12.03.2017

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